Question 1

What is Semlora?

Accepted Answer

Semlora is a mental wellness platform designed for Nigerians who want gentle, supportive care. We offer AI-guided check-ins that help you reflect on your emotions, track your wellness journey, and access professional support when needed, in a space that feels human, not clinical.

Question 2

Who is Semlora for?

Accepted Answer

Semlora is for anyone seeking gentle support with their mental wellness. Whether you're navigating everyday stress, seeking clarity during challenging times, or simply want a safe space to reflect and grow. Semlora is here for you.

Question 3

How do I create an account?

Accepted Answer

Creating an account takes just a few minutes. Visit dashboard.semlora.com, enter your basic information, and you're ready to begin. No complicated forms or lengthy questionnaires. Just a simple, welcoming onboarding experience.

Question 4

What happens after I sign up?

Accepted Answer

After signing up, you'll go through a brief, thoughtful onboarding where we learn a bit about you and your wellness goals. Then you can start your first check-in, explore our wellness tools, and begin building your personal practice at your own pace.

Question 5

Is Semlora available on Android?

Accepted Answer

Yes. Semlora is now live on Android. Download the app from the Google Play Store to access your sessions, check-ins, and therapist chats directly from your phone. An iOS version is in development and coming soon.

Question 6

What if I'm experiencing a crisis?

Accepted Answer

Semlora includes built-in crisis escalation support designed to help you reach trusted contacts or connect to additional care when appropriate. If you are in immediate danger or experiencing a medical or psychiatric emergency, contact local emergency services immediately. Your safety is our priority.

Question 7

Is my personal information safe?

Accepted Answer

Yes. We use enterprise-grade encryption, secure infrastructure, and responsible data handling practices to protect your information. Your sessions, check-ins, and personal reflections remain confidential and are never shared without your explicit consent.

Question 8

Can my employer or family see my data?

Accepted Answer

No. Your wellness journey is completely private. Even if your subscription is provided by an employer or organization, your personal reflections, check-ins, and emotional data remain confidential and accessible only to you.

Question 9

What plans are available?

Accepted Answer

Semlora offers Basic at ₦12,000 per month and Premium at ₦45,000 per month. Both plans include therapist sessions, AI-guided check-ins, self-help resources, and crisis escalation support.

Question 10

What is included in each plan?

Accepted Answer

Basic includes one standard therapy session per month. Premium includes two therapy sessions, two therapist follow-up conversations, specialist access, and priority support.

Question 11

Can I choose annual billing?

Accepted Answer

Yes. Both plans support annual billing with an approximately 14% discount compared with monthly billing.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including card payments (Visa, Mastercard), bank transfers, and mobile money. All payments are processed securely through trusted payment partners.

Question 13

What languages are supported?

Accepted Answer

Semlora currently supports English, Yoruba, Hausa, and Igbo, because we believe mental wellness support should feel familiar. We're continually working to add more languages to make care accessible to everyone.

Question 14

Are your therapists licensed?

Accepted Answer

Yes. All therapists on Semlora are licensed and vetted mental health professionals. We verify credentials and maintain professional standards to ensure quality care.

Question 15

Can I access human professionals?

Accepted Answer

Yes. Every account includes one session per month with a licensed, vetted mental health professional. You can also buy additional sessions whenever you need more support.

Question 16

What are wellness check-ins?

Accepted Answer

Wellness check-ins are structured prompts designed to help you reflect on your emotional state and identify patterns over time. They are not diagnostic tools, but they help guide appropriate support, including escalation to professional care when necessary.

Frequently Asked Questions

About Semlora

Getting Started

Pricing and Access

Features and Languages